Aptora was founded in 1995. The organization specializes in Service Management Software, Flat Rate Pricing Software, Field Service Software for the HVAC Community, and Construction Accounting Software. Marlainna was employeed as an Accounting Support Representative. She demonstrated a good attitude and tenacity by taking on the HVAC industry with an open mind and willingness to learn something new.
Marlainna took copious notes daily in an effort to master the features of the software and understand how accounting principles applied to different parts of the program. What started out as a personal journal, a daily log of support issues and resolutions, turned into a Knowledge Database. This tool turned out to be most helpful in delivering a quick and complete solution to customers. As a result, this was by far one of the most rewarding projects added to this repertoire